Privacy Policy
Privacy Policy
Hayley’s Homemade Luxuries
Last Updated: 16/03/2026
1. Introduction
Hayley’s Homemade Luxuries is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your personal information when you use our website.
2. Information We Collect
Information you provide may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details (processed securely through payment providers)
We may also automatically collect:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you about purchases
- Respond to enquiries
- Send marketing emails if you opt in
- Improve our website and services
- Comply with legal obligations
4. Payments
Payments are processed securely through the website payment providers. We do not store full card details.
5. Email Marketing
If you subscribe to marketing emails, you can unsubscribe at any time using the link in the email.
6. Data Protection Rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data.
7. Contact Information
Hayley’s Homemade Luxuries
58 Evison Way
LN11 7PE
Email: hayleyshomemadeluxuries@gmail.com
Phone: 07745756841
Website Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of the Hayley’s Homemade Luxuries website and purchases made through our online store.
2. Products
All products are handmade and may vary slightly in colour, appearance or scent from product images.
3. Orders
Orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders where necessary.
4. Pricing
All prices are listed in GBP (£). Delivery charges will be displayed at checkout.
5. Payment
Payments are processed securely through our website payment providers.
6. Intellectual Property
All website content including images, logos and text belong to Hayley’s Homemade Luxuries and may not be used without permission.
7. Liability
We are not responsible for misuse of products or indirect losses arising from the use of our products.
Returns & Refund Policy
1. Returns
Customers may request a return within 14 days of receiving their order provided the item is unused and in its original packaging.
2. Non-returnable items
The following cannot be returned unless faulty:
- Used fragrance products
- Opened wax melts
- Opened diffusers
- Custom or personalised items
3. Faulty or Damaged Items
If your order arrives damaged, please contact us within 48 hours with photos of the issue.
4. Refunds
Refunds will be processed within 5–10 working days once the returned item is received and inspected.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when visiting a website.
2. How We Use Cookies
Cookies help:
- Enable website functionality
- Support the shopping cart
- Improve website performance
- Understand how visitors use our website
3. Managing Cookies
You can control or disable cookies through your browser settings, though some website functions may be affected.
4. Updates
We may update this Cookie Policy periodically.